At TvFlexLine, we are committed to delivering a premium IPTV streaming experience. We want every subscriber to be fully satisfied with their service.
This Refund Policy outlines your rights and our procedures for refunds, cancellations, and returns. It is designed to comply with UK Consumer Rights Act 2015 and EU Consumer Rights Directive.
If you have any questions, please contact our support team before making a purchase.
1. Free 24-Hour Trial (No Payment Required)
We strongly encourage all new customers to start with our free 24-hour trial before subscribing.
✓ Completely free — no credit card required
✓ Full access to all 25,000+ channels and VOD
✓ Same server quality as paid subscribers
✓ No auto-billing after expiry
The free trial exists so you can evaluate our service risk-free. We recommend testing your preferred channels, devices, and streaming quality during this period.
2. 7-Day Money-Back Guarantee
All TvFlexLine subscription plans come with a 7-day money-back guarantee from the date of purchase.
Eligibility:
• Applies to all first-time subscription purchases
• Must request refund within 7 calendar days of payment
• No questions asked — we do not require a reason
How to Request:
1. Contact us via WhatsApp, Telegram, email, or live chat
2. Provide your order number and registered email
3. Refund processed within 3–5 business days to original payment method
Exceptions (not eligible for refund):
❌ Requests made after the 7-day window
❌ Renewals or subscription upgrades
❌ Accounts suspended for Terms of Service violations
❌ Free trial users (no payment was made)
3. Subscription Cancellations
3.1 Monthly Subscriptions
You may cancel your monthly subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access until the period expires.
No partial refunds are issued for unused days within a monthly billing cycle.
3.2 Multi-Month & Annual Subscriptions
You may cancel multi-month or annual subscriptions at any time. However, refunds are only available within the first 7 days (see Section 2).
After 7 days, cancellation stops auto-renewal but does not generate a pro-rata refund.
Cancellation confirmations are sent via email within 24 hours.
4. Technical Issues & Service Disruption
4.1 Our Commitment
We guarantee 99.9% server uptime. If we fall below this threshold during your active subscription, we will extend your plan free of charge for the downtime period.
4.2 What Is NOT Covered
Refunds or credits will NOT be issued for issues caused by:
• Your internet connection speed or stability
• Device incompatibility or incorrect configuration
• VPN or proxy interference
• Third-party app or player malfunctions
• Power outages or local network issues
• Geographic restrictions outside our control
4.3 Troubleshooting First
Before requesting a refund for technical issues, please:
1. Contact our 24/7 support team via WhatsApp
2. Allow our team to diagnose and resolve the issue
3. Test on an alternative device or network
Most technical issues are resolved within 30 minutes.
5. Chargebacks & Payment Disputes
We strongly encourage customers to contact our support team before initiating a chargeback or payment dispute with their bank or payment provider.
Chargeback Consequences:
• Immediate suspension of your TvFlexLine account
• Ban from future service
• Reporting to fraud prevention databases
• Potential legal action for fraudulent disputes
We process legitimate refunds quickly and fairly. A chargeback should be your last resort.
6. Refund Processing
6.1 Timeline
• Approved refunds are processed within 3–5 business days
• Funds may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider
• Cryptocurrency refunds are issued at the current exchange rate at the time of processing
6.2 Refund Methods
Refunds are issued to the original payment method used at purchase:
• Credit/Debit Card → Refunded to same card via Stripe
• PayPal → Refunded to your PayPal account
• Cryptocurrency → Refunded to your wallet address
• Apple Pay / Google Pay → Refunded to original device
6.3 Currency
All refunds are issued in GBP (£). If you paid in EUR (€) or cryptocurrency, the refund amount will be converted at the current exchange rate, which may differ from the purchase rate.
7. Special Circumstances
7.1 Duplicate Charges
If you believe you were charged twice for the same subscription, contact us immediately with both transaction IDs. We will investigate and refund the duplicate within 24 hours.
7.2 Accidental Purchases
If you accidentally purchased the wrong plan, contact us within 24 hours. We will either refund the incorrect plan or transfer the balance to the correct plan.
7.3 Promotional & Discounted Plans
Refunds for promotional or discounted plans are calculated based on the actual amount paid, not the full retail price.
8. Consumer Rights (UK & EU)
This Refund Policy does not affect your statutory rights as a consumer under UK or EU law.
UK Consumer Rights Act 2015:
• Services must be performed with reasonable care and skill
• You have 14 days to cancel digital services (cooling-off period)
EU Consumer Rights Directive:
• 14-day withdrawal right for distance contracts
• However, digital content delivery may begin immediately with your consent, waiving the 14-day cooling-off period
By subscribing to TvFlexLine and accepting our Terms of Service, you acknowledge that digital content delivery begins immediately upon payment, and you expressly consent to waive the 14-day cooling-off period under EU law. This does not affect your 7-day money-back guarantee under Section 2.
9. Changes to This Refund Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised ‘Last Updated’ date.
For major changes, we will notify active subscribers via email. Continued use of TvFlexLine after policy updates constitutes acceptance.
10. Contact Us
If you have any questions about refunds, cancellations, or this policy, please contact us:
Email: support@tvflexline.com