Last updated: May 2026
Welcome to TV Flex Line’s Privacy Policy. We are committed to protecting your personal data and respecting your privacy rights under the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and the Privacy and Electronic Communications Regulations (PECR).
This policy explains how we collect, use, store, and protect your information when you use our IPTV streaming services at tvflexline.com.
By using TV Flex Line, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services. For our full terms, please review our Terms of Service.
1. Who We Are
TV Flex Line is an IPTV streaming service provider registered in the United Kingdom. We operate tvflexline.com and provide live TV, sports, movies, and on-demand content to subscribers across the UK and Europe.
Our Data Protection Officer (DPO) can be reached at: support@tvflexline.com
2. What Personal Data We Collect
We collect only the data necessary to provide and improve our services.
2.1 Information You Provide Directly
- Full name (account identification)
- Email address (login, support, updates)
- Phone number / WhatsApp number
- Billing address
- Payment information
2.2 Information Collected Automatically
- IP address and geographic location
- Device type, OS, browser
- Streaming usage data (anonymised)
- Cookies
2.3 Information from Third Parties
- Payment confirmations
- Trustpilot reviews
- Social media interactions
3. Legal Basis for Processing (GDPR)
- Contractual Necessity – service delivery
- Legitimate Interests – optimisation, security
- Legal Obligation – compliance with laws
- Consent – marketing and cookies
4. How We Use Your Data
4.1 Service Delivery
- Account creation and management
- Login credentials and setup
- Payment processing
- Customer support
4.2 Service Improvement
- Performance monitoring
- Usage analysis
- Technical troubleshooting
4.3 Security & Fraud Prevention
- Prevent unauthorised access
- Detect suspicious activity
- Cybersecurity protection
4.4 Legal Compliance
- Tax and accounting obligations
- Legal requests
- Terms enforcement
5. How We Store & Protect Your Data
5.1 Data Storage
Data stored on encrypted servers in the UK/EEA using AES-256 and TLS 1.3.
5.2 Retention Period
- Subscribers: duration + 6 years
- Free trials: 30 days
- Cancelled accounts: 6 years
- Marketing data: until unsubscribed
5.3 Security Measures
- SSL/TLS encryption
- Security audits
- Restricted access
- Two-factor authentication
- Encrypted backups
6. Data Sharing & Third Parties
No personal data is sold.
6.1 Payment Processors
- Stripe
- PayPal
- CoinPayments
6.2 Communication Tools
- Telegram
- Tidio
- Brevo / Mailchimp
6.3 Hosting & Infrastructure
- Cloudflare
- AWS
- DigitalOcean
6.4 Legal Disclosure
Data may be shared with courts, regulators, or law enforcement when required.
7. Your Rights Under GDPR
- Right to access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
Contact: support@tvflexline.com
Response time: 30 days
8. Cookies & Tracking Technologies
- Essential cookies
- Analytics (Google Analytics, Hotjar)
- Marketing (Facebook Pixel, Google Ads)
Manage via cookie banner or browser settings.
9. Children’s Privacy
Not intended for users under 18. Data from minors will be deleted within 72 hours upon request.
10. International Data Transfers
- Standard Contractual Clauses (SCCs)
- UK IDTAs
- Adequacy decisions
11. Third-Party Links
External websites operate independently with their own policies.
12. Changes to This Privacy Policy
- Updated on this page
- Email notification
- Homepage notice
13. Contact Us
Email: support@tvflexline.com